Dr Hookway is retiring
After 32 years with the Practice Dr Kate Hookway will be retiring at the end of April, we will all be very sorry to see her go. She will be holding an open-house evening for patients (here at the surgery) to drop in to say farewell on Tuesday 16th June between 6.30pm and 8pm to give anyone a chance to say goodbye who will not have had the opportunity to see her before she finishes. Please let us know if you will be attending.
There is a message book at Reception for any patients who wish to write something for her.
Friends and Family Test
Let us know what you think of the care you have received by taking our Friends and Family test, it will only take a few minutes. Please click on the 'Friends and Family Test' link to the right.
Patient Survey 2014
Patient Surveys are an ideal way to help us understand how we can improve upon the service we provide for you. This years survey ran from January - February, we received over 400 responses which is excellent. The results have now been collated and can be viewed by following the 'Survey Results' link under 'Further Information' to the right of this page. We have also compiled our Patient Participation Report looking at the survey results in more details and setting out some actions for the year ahead, there is a link to this on the right side of this page too.
Please note that the Emmer Green Surgery email address has changed, from Monday the 22nd April 2013 the email address to use for contacting the practice is RCCG.firstname.lastname@example.org.
For ordering repeat prescriptions online you can either use the ordering facility on this website or you can email directly to RCCG.email@example.com.
Care.data is a forthcoming extract of patient data commissioned by NHS England. The intention of the scheme is to make increased use of the information in medical records in order to improve the quality of care for patients. The service is one of the first initiatives to use the powers of the Health and Social Care Act 2012 (HSCA), which allows the Health and Social Care Information Centre (HSCIC), in certain circumstances, to extract confidential data from GP practices without seeking patient consent.
The BMA supports the use of data for appropriate secondary uses but also recognises the importance of confidentiality. The priority in negotiations has been of information governance safeguards and allowing patients to maintain control of the data held in their medical records. The BMA therefore negotiated the right for patients to be able to object to the disclosure of their confidential information from the GP practice.
Practices have received an email from HSCIC including GP guidance and FAQs and patient information materials. We have been advised to undertake patient awareness raising activities, such as displaying the poster, making the leaflet available and providing information on the practice website. These activities will help ensure that patients are aware of the scheme and their right to object.
Practices have been reassured that we will not be solely responsible for making patients aware of Care.data and we will be informed before any extractions take place. NHS England has been working with the Information Commissioner so that there is clarity about what GPs have to do in order to meet the fair processing component of the DPA. It has also been confirmed that data will not be extracted until the awareness raising activities have taken place.
For further information please visit the NHS England webiste:
Ring Emmer Green Surgery with minor injuries, don't wait at A&E.
We did a survey for over 3 months of the number of children at the surgery who were taken to A&E in preference to contacting us during surgery opening hours.
Over this 3 month period; 31 children from our practice attended A&E and looking at the treatments given suggests that only 13 of them needed hospital intervention. 18 of these children (over half) could have been managed quickly by our Nurse or Nurse Practitioner having required dressings and reassurance.
13 of the children attending A&E went directly from school. Of the 18 children taken to A&E by their parents, 10 needed hospital intervention showing that as a practice our parents are generally using A&E wisely.
If your child has a minor injury, cut or burn or if you are unsure whether they need A&E or not please ring the surgery for advice first and hopefully you can avoid the long wait at A&E.
Please help our clinics run on time...
Most of our GP appointments are booked at 10 minute intervals. Please discuss your most important concern first and be prepared to return for another appointment at a later date for any other issues that cannot be addressed within the 10 minutes.
Asking the Doctor to overrun your appointment time has a knock on effect of delays to all subsequent appointments. 20 minute appointments may be requested if you expect a standard 10 minute appointment to be too short, however, double appointments are not offered routinely as we strive to offer as many appointments as possible to meet increasing demands.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
From 08:00 - 18:30 we have a dedicated emergency line Tel: 0118 948 6925 which will be answered as a priority by the reception team. This number is to be used strictly in the case of medical emergencies only where the doctor is needed immediately.
We have a large car park, easy access for the elderly and disabled, and a large waiting room with a children’s play area and baby changing facilities. There is a separate entrance at the far end of the building (complete with outside buggy park) for access to the health visitors and the baby clinic.
(Site updated 30/03/2015)