Appointments

Emmer Green is a surgery dedicated to our patients well being. As you are aware we can be very busy at times, especially in the morning. Here is a guide to making the most of your practice Advice

• Check this website; there is a lot of advice on the right hand side.
• Talk to a local pharmacist - they are very experienced
• Talk to medically trained professionals at NHS Direct on: 0845-4647 they are available 24 hours a day
• If none of the above are able to deal with your query please contact the surgery

Pre-book an Appointment

If you wish to pre-book an appointment please telephone after 14:00.

Urgent appointment/Advice

An urgent appointment is an appointment required on the day.

• If this is required you must telephone before 12 noon.
• The issue will be dealt with by our assessment team who will contact you to establish who can meet your need and at what time.
• Reserved afternoon appointments are for genuine medical emergencies which cannot wait until the next day.

Medical emergency

If you or a relative are having symptoms of a heart attack, stroke or any other life threatening condition please dial 999 immediately. If you need to speak to the duty doctor in the event of a medical emergency please advise the receptionist immediately that your call is of an URGENT nature.

We do not offer a drop in clinic

Telephone Consultations

To avoid interrupting the doctors during consultations, unless the matter is urgent, please telephone between 11:30 and 12:00. The reception staff will arrange for the doctor to ring back if necessary.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.